What Are Support Blocks?

Each support block represents a half hour of our service. The minimum time we commit to is half an hour, during which we handle tasks like backups, testing, and reporting. Multiple requests can often be completed within a single block.

Pro tip: Clients often save time and blocks by providing us with a list of tasks.

Support blocks never expire. The more you purchase, the better the discount, so it’s beneficial to stock up.

We track your purchased blocks, their usage, and the remaining balance. You can log in anytime to check your account. Blocks are linked to your website’s domain name for simplicity.

Asking questions or requesting a quote doesn’t use blocks. If we need to charge blocks, we’ll always confirm with you via email first.