We Support Your Website Because… It Matters!
Your website is the cornerstone of your marketing efforts. Often the first or second impression customers have of your company, it’s crucial that it operates seamlessly and remains up-to-date.
Our team of experts is ready to support you. Since 2001, we’ve assisted thousands of clients, providing top-notch website maintenance and support.
Whether you need new content added (text, images, PDFs, etc.), help with resolving an issue, software updates, or new features like forms, submitting a request to us is simple and straightforward. We’re here to ensure your website performs at its best.
Here’s How EASY It Is…
We review it and get back to you with a quote or follow up questions.
You purchase Support Blocks to cover the work.
We complete the work and send you a report.
What Are Support Blocks?
Each support block represents a half hour of our service. The minimum time we commit to is half an hour, during which we handle tasks like backups, testing, and reporting. Multiple requests can often be completed within a single block.
Pro tip: Clients often save time and blocks by providing us with a list of tasks.
Support blocks never expire. The more you purchase, the better the discount, so it’s beneficial to stock up.
We track your purchased blocks, their usage, and the remaining balance. You can log in anytime to check your account. Blocks are linked to your website’s domain name for simplicity.
Asking questions or requesting a quote doesn’t use blocks. If we need to charge blocks, we’ll always confirm with you via email first.
What Kind of Support Can You Do?
We can handle almost anything you need. While we specialize in WordPress, our expertise extends to many other types of websites as well, so feel free to reach out with any request.
Here are some examples of the type of website maintenance work we normally do:
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Again, don’t be afraid to ask!
How Long Does It Take?
We typically complete requests within 24-48 business hours. All requests are logged into a ticket system to ensure nothing gets overlooked. Our team diligently follows up on tickets to ensure you receive the best service possible.
What If There’s a Problem With the Work?
As in life, things can happen. If there’s an issue with our work, we’ll either fix it or provide a refund. We always take backups of anything we change, so we can restore things to their original state if needed.
Our goal is to ensure your satisfaction so that…you’ll keep turning to us for website support.
Get Started!
You can start right now without paying a dime.
Just start a request and we’ll take it from there.
What Clients Think of Our Work…
Everything was done so smoothly!
Karen M
Thank you! Especially to Tony and Joe!
WCA
I appreciate such a fast response.
Martha W
Thanks for the great work you do!
Peter G
Thanks for making this a painless issue.
BPT